Your satisfaction is our priority. We offer a 30-day returns policy on all products.

30-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (order confirmation email)
• Returned within 30 days of delivery

Non-Returnable Items

The following items cannot be returned:

• Custom-made items (unless defective or not as described)
• Items that have been used, modified, or damaged by the customer
• Items returned after 30 days
• Items without original packaging or proof of purchase

How to Initiate a Return

1. Contact us at returns@wonderlayer3d.co.uk with your order number and reason for return
2. We will review your request and provide return instructions within 24 hours
3. Pack the item securely in its original packaging
4. Ship the item to the address provided in our return instructions
5. Include a copy of your order confirmation or a note with your order number

Return Shipping Costs

• Defective or incorrect items: We will cover return shipping costs
• Customer returns (changed mind, wrong size, etc.): Customer is responsible for return shipping costs
• We recommend using a trackable shipping service for returns

Refund Process

Once we receive your returned item:

1. We will inspect the item to ensure it meets return conditions
2. We will notify you of the approval or rejection of your refund
3. If approved, your refund will be processed within 5-7 business days
4. The refund will be issued to your original payment method
5. Please allow additional time for your bank or credit card company to post the refund

Exchanges

If you need to exchange an item for a different variant (size, color, etc.), please contact us first. We will check availability and provide exchange instructions. Exchanges are subject to product availability.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@wonderlayer3d.co.uk. We will arrange for a replacement or full refund, including return shipping costs.

Quality Issues

We stand behind the quality of our products. If you experience any quality issues with your purchase, please contact us. We will work with you to resolve the issue, whether through replacement, repair, or refund.

Need Help?

If you have any questions about our returns policy or need assistance with a return, please visit our contact page or email us at returns@wonderlayer3d.co.uk.