At WonderLayer3D, we are committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information in compliance with UK GDPR.
Information We Collect
Personal Information
We collect the following personal information:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information (processed securely through Stripe)
- Order history
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your orders
- Provide customer support
- Send order confirmations and shipping notifications
- Process refunds and returns
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
- Prevent fraud and enhance security
Legal Basis for Processing
We process your personal data based on:
- Contract: To fulfill our contract with you when you place an order
- Legitimate interests: To improve our services and prevent fraud
- Consent: For marketing communications and non-essential cookies
- Legal obligation: To comply with tax and accounting requirements
Data Sharing
We do not sell your personal data. We may share your information with:
- Payment processors: Stripe for secure payment processing
- Shipping carriers: Royal Mail for delivery services
- Service providers: Email services, analytics providers
- Legal authorities: When required by law or to protect our rights
Data Retention
We retain your personal data for:
- Order information: 7 years (for tax and accounting purposes)
- Customer support records: 3 years after last contact
- Marketing preferences: Until you unsubscribe or withdraw consent
- Website analytics: 26 months
Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure:Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent at any time
Cookies
We use cookies to enhance your browsing experience. For detailed information, please see our Cookie Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for data in transit
- Secure storage of data at rest
- Regular security assessments
- Access controls and authentication
- Staff training on data protection
International Transfers
Your data is primarily stored and processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in compliance with UK GDPR.
Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
- Email: privacy@wonderlayer3d.co.uk
- Phone: +44 (0) 123 456 7890
- Address: WonderLayer3D, 123 Manufacturing Street, London, UK, SW1A 1AA
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.